Returns & refunds, clearly arranged.

A bag should suit the day you bought it for. If it does not, here is how to arrange an eligible return.

Your 30-day request window

You may request a return within 30 days of delivery. The item must be unused and returned with its original packaging and included parts, such as straps or pouches. Trying the fit carefully indoors is different from putting a bag into everyday use; keep the item clean and free of personal belongings.

How to return an item

1. Gather your order number, contact details, the item being returned and the reason. For a quality issue, wrong item or shipping damage, include a description and photographs if available.
2. You may contact us first at contact@carrbrief.com or +1 (854) 225-5495 for help with the return and appropriate shipping instructions.
3. Pack the unused item with its original packaging and all included parts. Add the order number and your contact details so we can identify the return.
4. Return it to the address below. Keep proof of dispatch and use a trackable service.

Who pays return shipping?

We cover return shipping for quality problems, an incorrect item or transit damage. Contact us before paying for return postage for these issues so we can arrange the appropriate method.

You pay return shipping for other reasons, including a change of mind or a style or fit preference. Original standard delivery charges are not refunded for a change-of-mind return. For an incorrect, damaged or defective item, we also refund the applicable original delivery charge. We do not charge a restocking fee.

Inspection and refunds

After the return reaches us, inspection takes 3–5 business days. Once approved, we initiate the refund to the original payment method and send confirmation. The time for funds to appear depends on your bank or payment provider. If an item cannot be approved, we will explain the reason and discuss the next steps.

Exchanges and cancellations

Contact us if you would prefer another style. Availability and the status of the original order determine the options; an eligible return and a separate purchase may be the simplest route. For a cancellation or address change, contact us promptly. A request cannot always be accommodated after processing or dispatch.

Questions about your return

contact@carrbrief.com · +1 (854) 225-5495
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time