The practical details for choosing a bag and shopping with CarrBrief.
Where do you ship?
To the 48 contiguous United States and Washington, DC. We do not deliver to Alaska, Hawaii, U.S. territories, military addresses or international destinations.
How long does delivery take?
Processing takes 1–3 business days, followed by 2–7 days in transit after dispatch. These are separate estimated windows. See our Shipping Policy for address and delivery details.
What does shipping cost?
Standard shipping is free when the merchandise subtotal after discounts is $59 or more. Below $59, it costs $6.99. Your bag and checkout show the charge for your destination.
Will my computer fit?
Check the usable internal compartment measurements and opening against the computer’s actual width, depth and thickness, including any case. Screen diagonal alone is not enough, and external bag measurements do not confirm sleeve size. If the necessary dimensions are absent, contact us before ordering.
Does every bag include a removable shoulder strap?
No. Strap arrangements vary: some styles have removable or adjustable straps, while others have fixed straps or a handle-focused design. Use the individual product details rather than assuming one style’s features apply to another.
What is the difference between PU and leather?
PU is a synthetic material. A leather-like grain or finish does not make it genuine leather. Choose by the material stated for the individual bag; ask us if a detail is essential to your decision and is not listed.
How should I clean my bag?
Start with the item’s care instructions. Empty the bag and remove loose dust with a soft dry cloth. For smooth synthetic surfaces, a slightly damp cloth may be suitable after checking a hidden area. Leather and suede need material-appropriate care. Avoid soaking, machine washing, solvents and direct heat unless the item’s own instructions expressly allow them.
How do returns work?
Request an eligible return within 30 days of delivery. Items must be unused with original packaging and included parts. The return address is Nicholas Carr LLC, 111 Garbon Dr, Summerville, SC, 29485. You may contact us first for help. We pay return shipping for quality issues, wrong items or transit damage; you pay for other reasons. Full instructions are in the Refund Policy.
When will a refund be issued?
We inspect a return within 3–5 business days after it arrives. Once approved, we initiate the refund to the original payment method. The time for funds to appear depends on your bank or payment provider.
How can I reach customer care?
Email contact@carrbrief.com, call +1 (854) 225-5495 or use the contact form. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.